Glowpower Privacy Notice
As a potential customer of Glowpower, your privacy matters to us, therefore we have set below the details in which we collect, utilise and retain your information.
The Privacy Notice below gives you some information about us, why we require and retain information about you, as well as general information on utilising the data we have to offer our services to you.
You are encouraged to read the Notice carefully and to reach out to us if you have any questions or concerns. Details on how to contact us are included in this Notice.
Who We Are
Glowpower is an exciting new Energy supplier in the Irish market.
Our aim is to provide customers with a new and exciting way of approaching the sale of electricity in Ireland.
Why do we collect data?
We collect your data to allow us to facilitate the provision of our services (electricity) to you.
We have listed below the main reasons why we collect data about you.
- account set up and administration
- personalisation of content and your user experience
- delivering marketing communication and other forms of correspondence (including billing)
- internal research and development
- providing our services to you including new services or offers
- legal and market obligations
- carrying out polls and surveys
- meeting internal audit requirements
How do we collect your data
in order to receive or use services on our website or to volunteer information for possible inclusion on the site, we may require you to submit personal information (also known as Personal Data) about yourself via our website, that of our third parties, or over the phone and via email. This information enables us to provide you with the services that you select and that best fit your circumstances. This data may include your full name, your supply address, your date of birth, and other data that helps us identify you and to tailer solutions suited to you.
We are guided by best practice and the principles of the EU General Data Protection Regulation.
Whenever you provide your personal information, or when we receive your personal data, we will treat that information in accordance with this Notice. Our services are designed to give you the information that you want to receive whilst giving you our absolute assurance when it comes to your privacy.
Visiting our website. An explanation about ‘cookies’.
During any visit to our website, the pages you see, along with something called a cookie, are downloaded to your computer. Cookies are text files that identify your computer to our server. Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Any information that is supplied by cookies can help us to provide you with a better service and assists us in analysing the profile of our visitors. Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Your personal information is not captured in the cookie.
Submitting Personal Information
When you supply any personal information to us (eg. To request a collection calendar, to sign up for online statements) we have a legal obligation in the way we deal with that data. We must collect the information fairly, we must let you know how we will use it; and we must tell you in advance and get your permission to pass the information on to anyone else. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or on your request. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act.
Direct Marketing & User Surveys
As our services expand, there will be more opportunities to enhance the services provided to you. From time to time we may send you details of new content that may be of interest to you. We may also offer you the opportunity to participate in surveys, carried out by us or our agents, that help our research into the website and its value to you. We will keep a record of information provided by you. Please note that any information you provide will only be used within our organisation. It will never be supplied to third parties without first obtaining your consent unless we are obliged by law to disclose information.
Access to Your Personal Information
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. Please address requests to our Customer support team.
Where do we access and store your personal data
Our information systems are cloud based and we work with our security team to ensure that your information is stored and protected with up to date security.
Who can access your data?
Only Glowpower staff and our Customer Management Software Support staff can access your data.
Our team are required to undergo Privacy Policy training as part of their employment. We are required to be able to access your data to perform all of our services to you as stipulated in our contract of service.
Potential Breaches
If you think there has been a potential breach, please contact our Data Protection Officer Daniel Michalowski daniel@glowpower.ie
Questions and Concerns.
IF you have any questions around our Privacy Notice or the way we collect and utilise information, please contact our Customer Support Team by calling 1-960-9690 or emailing info@glowpower.ie
If you have concerns around your data and the way we use your data, please contact our Data Protection Officer : Daniel Michalowski daniel@glowpower.ie
